Data Privacy Policy

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data 

includes First Name, Last Name, User Name, Marital Status, Title, Date of Birth, Gender.

Contact Data

includes Billing Address, Delivery Address, Email Address, Delivery Address Email Address, Telephone Numbers

Financial Data 

includes Bank Account/Payment Card Details

Transaction Data

Includes details about transactions made via the website

Technical Data

Includes IP Address, Login credentials, data browser type and version, location, operating system and platform and other technology on the device you use to login to our website

Profile Data 

Includes username and password, purchases or orders made by you, your interests, preferences and feedback

Usage Data

Includes information about how you use our website, products and services

Marketing and Communications Data

Includes your preferences in receiving marketing from us and our third parties/your communications preferences

WE ALSO COLLECT, USE AND SHARE AGGREGATED DATA SUCH AS STATISTICAL OR DEMOGRAPHIC DATA FOR ANY PURPOSE. AGGREGATED DATA MAY BE DERIVED FROM YOUR PERSONAL DATA BUT IS NOT CONSIDERED PERSONAL DATA IN LAW AS THIS DATA DOES NOT DIRECTLY OR INDIRECTLY REVEAL YOUR IDENTITY. FOR EXAMPLE, WE MAY AGGREGATE YOUR USAGE DATA TO CALCULATE THE PERCENTAGE OF USERS ACCESSING A SPECIFIC WEBSITE FEATURE. HOWEVER, IF WE COMBINE OR CONNECT AGGREGATED DATA WITH YOUR PERSONAL DATA SO THAT IT CAN DIRECTLY OR INDIRECTLY IDENTIFY YOU, WE TREAT THE COMBINED DATA AS PERSONAL DATA WHICH WILL BE USED IN ACCORDANCE WITH THIS PRIVACY NOTICE.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data 

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We use different methods to collect data from and about you including through: 

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

• Third parties or publicly available sources

 We may receive personal data about you from various third parties [and public sources] as set out below

• Technical Data from the following parties:

(a) Analytics providers such as Google based outside the EU; 

(b) Search information providers 

• Contact, Financial and Transaction Data 

from providers of technical, payment and delivery services through online directories inside OR outside the EU. 

• Identity and Contact Data

 from publicly available sources such as Companies House and the Electoral Register or a based inside the EU. 

•Directly

 You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. 

This includes personal data you provide when you:

• Apply for our products or services

• Create an account on our website

• Subscribe to our service or publications;

• Request marketing to be sent to you.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of Contract 

This means processing your data where it is necessary for the performance of our services within an agreed contract to which you are a party or to take steps at your request before entering into such a contract.

Legitimate Interest 

This means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can request further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities.

Comply with a legal or regulatory obligation

This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

GENERALLY WE DO NOT RELY ON CONSENT AS A LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA OTHER THAN IN RELATION TO SENDING THIRD PARTY DIRECT MARKETING COMMUNICATIONS TO YOU VIA EMAIL OR TEXT MESSAGE. YOU HAVE THE RIGHT TO WITHDRAW CONSENT TO MARKETING AT ANY TIME BY CONTACTING  THE PRIVACY OFFICER  AT info@interchurchfamilies.org.uk. OR BY CHOOSING TO OPTOUT WITHIN THE COMMUNICATIONS DELIVERED TO YOU.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so. 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us by email info@interchurchfamilies.org.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. 

PURPOSE / ACTIVITY TYPE OF DATA LAWFUL BASIS FOR PROCESSING/LEGITIMATE INTEREST

To register you as a new customer

(a) Identity 

(b) Contact

Performance of a contract with you

To process and deliver your order including: 

(a) Manage payments, fees and charges (b) Collect and recover money owed to us:

(a) Identity (b) Contact (c) Financial (d) Transaction

(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey

(a) Identity (b) Contact (c) Profile (d) Marketing and Communications

(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To administer and protect our business and this website

(a) Identity

(a) Necessary for our legitimate interests (for running our business, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(b) Contact (c) Technical provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical (b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

 (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

WE HAVE ESTABLISHED THE FOLLOWING PERSONAL DATA CONTROL MECHANISMS:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your information when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time  BY LOGGING INTO THE WEBSITE AND CHECKING OR UNCHECKING RELEVANT BOXES TO ADJUST YOUR MARKETING PREFERENCES OR BY FOLLOWING THE OPT-OUT LINKS ON ANY MARKETING MESSAGE SENT TO YOU OR  BY EMAILING info@interchurchfamilies.org.uk

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of A PRODUCT/SERVICE PURCHASE, WARRANTY REGISTRATION, PRODUCT OR SERVICE EXPERIENCE OR OTHER TRANSACTIONS.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our data representative: info@interchurchfamilies.org.uk

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We do not share your information with any 3rd party for the purpose of marketing or other business/sales interests outside of the activity conducted by Interchurch Families.

With some of our website infrastructure services, we rely on the products or services of technology providers which provide different levels of website technology expertise. Within the context of providing an efficient working and functioning website platform, the data is processed with the technology provided by 3rd parties for the purposes mentioned in the table above (paragraph 4). For this reason, data is considered shared.

These (as specified) are for the purpose of processing the information which is being submitted through the website to ensure that the technology service is provided and that the information is adequately managed.

Where these 3rd party partners are involved, on termination of our arrangements with them, any personal information about you will be deleted within an acceptable period.

• Internal Third Parties 

• External Third Parties Service 

• Providers

We expect 3rd parties to respect the security of your personal data in accordance with the law. We do not allow 3rd parties to use your data for their own purposes, and only permit them to process the data in accordance with our specific instructions to ensure the adequate functioning of this website.

•List of our current sub Processors

Amazon Web Services, Inc., USA Hosting Servers for Websites

Purpose for processing

Hosting of our websites on industry secured servers

Category of Data: 

Content Data and traffic data

Legal basis: Performance of a contract

Sub Processors:

AWS - Amazon Web Services, Datacentre Frankfurt, Germany

Amazon Web Services, Inc., Seattle WA, United States

Multiscreen WebsiteContent  Editor

Purpose of Processing:

Website Content editor - Data / Website Data

Editing and publishing of website

Category of data:

Content data and traffic data

Legal Basis: Contract and GDPR

Sub Processors

Amazon Web Services, Inc., Seattle WA, USA

Duda Inc., USA

Website Shop/Store

Purpose for processing

Integration of shop facilities into online website platforms for a seamless process of transacting within the provided website platform.

Category Data:

Contact Data, Content data, Traffic Data

Legal Basis: Performance of a contract

Sub Processors:

Ecwid, Encinitas CA, USA

Hubspot CRM & Email Marketing 

Purpose for processing

To contain data, manage securely and communicate with members and subscribers' personal data, in a manner that follows permission-based data law requirements.

Category of Data: 

Content Data and traffic data

Legal basis: Explicit opt-in permissions provided or Performance of a contract

Sub Processors:

AWS - Amazon Web Services, Datacentre Frankfurt, Germany

COOKIE BAR SETTING

Please note that website visitors can access the cookie bar settings on visiting our website, this will allow access to permission which can be turned on or off where the website service is not essential.

• Professional advisers

Acting as processors and specific controllers including lawyers, bankers, auditors, and insurers based in various countries and  who provide Technology, Consulting, Banking, Legal, Insurance and accounting services:

•HM Revenue & Customs, regulators and other authorities [acting as processors and joint controllers] based in the UK- who require reporting of processing activities in certain circumstances

.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

WE SHARE YOUR PERSONAL DATA WITHIN THE OUR WEB SERVER PROVIDERS. THIS WILL INVOLVE TRANSFERRING YOUR DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA).

MANY OF OUR EXTERNAL THIRD PARTIES ARE BASED OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA) SO THEIR PROCESSING OF YOUR PERSONAL DATA WILL INVOLVE A TRANSFER OF DATA OUTSIDE THE EEA.

WHENEVER WE TRANSFER YOUR PERSONAL DATA OUT OF THE EEA, WE ENSURE A SIMILAR DEGREE OF PROTECTION IS AFFORDED TO IT BY IMPLEMENTING SAFEGUARDS:

• To a country deemed by the European union to provided adequate security 
• If based in the US, Privacy Shiled membership is required

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

DETAILS OF RETENTION PERIODS FOR DIFFERENT ASPECTS OF YOUR PERSONAL DATA ARE AVAILABLE IN OUR RETENTION POLICY WHICH YOU CAN REQUEST FROM US BY

By law we have to keep basic information about our customers (INCLUDING CONTACT, IDENTITY, FINANCIAL AND TRANSACTION DATA) FOR [SIX] YEARS AFTER THEY CEASE BEING CUSTOMERS FOR [TAX] PURPOSES.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data: 

• The right to request a copy of the personal data which we hold about you;

• The right to request that we correct any personal data if it is found to be inaccurate or out of date;

• The right to request your personal data is erased where it is no longer necessary to retain such data;

• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data; 

• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means); 

• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics). 

If you wish to exercise any of the rights set out above, please contact us at info@interchurchfamilies.org.uk No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

THIS VERSION WAS LAST UPDATED ON 14TH MARCH 2020 

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current. 

11. QUERIES, REQUESTS OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our data representative at enquiries@everydaychristianmarketing.co.uk 

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.